Shipping Policy
Shipping Policy
Last updated: 11/19/25
Thank you for shopping with Active 10. We’re committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below.
Processing Times
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
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Orders placed after 12pm PST will be processed the next business day.
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During high-volume periods, processing times may be extended by 1–2 days.
Shipping Methods & Delivery Times
We ship via UPS, USPS, and FedEx depending on destination, speed, and cost.
Estimated delivery times (after processing):
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Standard Shipping (3–5 business days)
Delivery times are estimates only and may vary due to carrier delays, weather, or other factors outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on:
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Delivery address
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Weight of products
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Selected shipping speed
Free shipping promotions (when applicable) will be clearly displayed on the website and at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS (depending on your checkout selection).
You can track your package at any time using the carrier’s website.
Shipping Locations
We currently ship to:
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All 50 U.S. states
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U.S. territories and APO/FPO addresses (delivery times may vary)
International shipping will be added soon. At this time, we do not ship outside the United States.
Incorrect Address / Delivery Issues
Please ensure your shipping information is accurate.
Active 10 is not responsible for:
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Orders shipped to incorrect addresses entered by the customer
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Lost or stolen packages marked as “Delivered” by the carrier
If this occurs, we will assist as much as possible, but customers must file a claim directly with the carrier.
Damaged or Missing Items
If your order arrives damaged or incomplete:
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Email us at activeformulations@gmail.com within 7 days of delivery.
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Include your order number and photos of the issue.
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We will replace the item(s) or issue a refund as appropriate.
Returns & Refunds
For return information, please review our Refund Policy.
Contact Us
If you have questions about your order or shipping, please contact us:
Email: activeformulations@gmail.com
Phone: 800-636-4130
We’re here to help!